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Aroma-Pure wants you to have a great experience shopping for your aromatherapy
products. We have always backed all of our products with a 10 day 100% money-back
guarantee*. If you are not satisfied in any way, please let us know. We will be happy
to replace your product or refund your money, it's your choice. That's it. No
hassle and no worries for you. You have no risk in buying from us. We know that you
will love our products, but if not, you have a safety-net with our no-hassle guarantee.
See Return Instructions Below.
*Does not include shipping and handling, also see conditions
below.
Return Instructions:
To return an order or product you must first email us for a Return
Authorization Number (RMA). After you receive the RMA you must have your return postmarked or
dated by the carrier of your choice no later than ten (10) days after the original delivery
confirmation date posted by USPS to receive the Guarantee as stated above. The RMA
number must be marked in bold letters on the outside of the return package (Example: RMA001).
The product should be packaged for return in a similar manner in which it was originally
received by you to prevent damage. Aroma-Pure accepts no responsibility for lost or damaged
return packages. You will receive a full refund of the purchase price minus shipping and
handling if the product was not defective but you were not happy in some way with it.
If the product is defective, we will refund 100% of your purchase including S&H upon our
determination that the product was truly defective. Unopened and unused product will be
subject to a 30% restocking fee. A 70% refund will be issued minus S&H for
unopened/unused product returns. These kind of returns (Unused or unopened) are not subject
to the 10 day return period, but if returned within 10 days, the 30% restock fee still
applies. Just a note: We have a .001% return rate on our products, so
enjoy!!
Send returns here:
| RMA/Aroma-Pure Essential Oils |
| 456 West 330 South |
| American Fork, Utah 84003-2618 |
MISSION STATEMENT At Aroma-Pure, Our mission has always remained the same: to supply the finest,
purest essential oil and aromatherapy products at honest, competitive prices. Our dedication
to customer service means that we aim to ensure that every time our customers deal with
Aroma-Pure, it is a pleasant and memorable experience.
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